Oracle Configuration Support Manager

Oracle has recently simplified the Service Request submission process by using its updated version of the Configuration Support Manager (CSM); formerly known as ‘My Configurations and Projects’. CSM can be integrated with your existing Enterprise Manager solution, or as a standalone update to your existing technology stack installation.

CSM offers many benefits to simplify and speed the resolution of your supported configurations. Using CSM you can:

- Simplify RAC Support
- Proactively run HealthChecks and Product Alerts against complex configurations
- One-click access to Service Request status for specific configurations or projects
- Reduce the time it takes to submit a service request
- Secure, fast, and accurate information exchange between the customer’s environment and Oracle Support
- 100% visibility to key project milestones and owners across IT project portfolio
- Proactive Issue Notification
- CSM identifies & tailors critical security and general alerts associated with your configuration

No downtime is required to install. It is a completely separate entity from the Oracle technology stack.